The power of Facebook groups is the same as the kid in the community, who has the ownership of the bat and the ball. Who gets to decide which kid gets to play and which doesn’t; who shall get to bat even after declared an out because he’s good friends with them. My most memorable experience with Facebook group admins started when I got blocked from a very famous Buy & Sell group that has now turned into a proper brand. Nevermind, the story’s the same throughout most prominent groups where the creators tend to not have any mercy towards their members and often show a very demeaning attitude towards the ones who tend to not fall in accordance with their set rules of not just the group but the society as well.
This recent incident where the creator of a very famous food group, SWOT’s (Guide to Karachi Resturants, Cafes, Dhabas, Khokas and Take-outs) commented on a genuine complaint made against a high-end eatery, posted by a member and pointed out that she couldn’t understand the rant since it wasn’t written according to her set standard of ‘English’.
Calling out to the already distressed client that one cannot understand the complaint just because it had been composed bi-lingually? Which century are we living in? The era of the British. Pfft! The member quite innocently goes on to clear her point ahead, regarding the quality of service she had experienced at the eatery, etc. The argument further enfolded into a loyal vs. virgin customer. We all may agree to it, customer service is never dependent on the number of times you have visited an eatery! It is something that either wins or loses you a customer. The creator of SWOT later very beautifully responded to all the hate and critique received in various groups and forums that hit directly towards her disrespectful attitude.
The reply speaks for itself and needs no further explanation for ‘there are plenty of groups where the likes of you are welcome’, who really determines the ‘like’? There might be many, anxiously waiting outside to get into the group, sad enough, they remain unaware of the way this and many other groups are maintained with the sole monarchical mentality. Similar, biased incidents have happened in the past when a group of bloggers (swoggers) on the SWOT panel; a) refused to attend an event Pakistan Ka Dastakhuwan (#PKDKhi) because the management had to switch the location from Clifton to Gulshan e Iqbal and b) spent the rest of the time bashing against the entire event without even having to attend it. Luckily, they were pretty much roasted online for their unnecessary attitude and reactions.
There’s always respect for creators, admins and moderators for having the energy and temperament to get along with the daily nonsense that keeps on taking place within the group. But it never really gives them the power to demean, disrespect or dishonour a person on the basis of how they draft their review, rant, complain or query. These groups provide a greater avenue for foodies, critiques and silent readers who secretly build their opinion based on the reviews shared online.
How would you react if provoked for having used a skill that hadn’t been mastered by many around you?